I am compelled to write on behalf of my son and I to express our sincere thanks and appreciation to you and especially your team members for the recent fishing trip we had to Pandora Reef.
Where to start, from the outset the process was well organised, check in with Hinterland the flight and our collective transfer to Odyssey went like clockwork.
We had a great bunch of co-fishers to get into the fishing with which made life a hell of a lot easier. Having said this, you have very special group of people working for you. It was them that made the trip what it was.
I have been in sales management most of my working life where customer service is paramount. Karen and the men on our trip were simply next level, as Troy kept saying “if you have a happy boat, you will catch fish”…………we did, and plenty!!
By name I want to thank Troy as he kept everyone informed as to what, why and when things were happening, he was always very engaging and available when anyone needed anything.
Karen, well what can you say, it was like having a mother on board looking after your every wish. Nothing was too difficult and I have to take my hat off to her for the way in which she managed to keep all us males in check.
Rainer, you can’t let this fish off the hook. Aside from his unbelievable food skills he is just a nice man. I had a lengthy chat with him…what a personality. The consensus at meal time; breakfast, lunch and dinner was that the food was stunning. Under the circumstances, producing what he did I think you would be lucky to get the same quality in most big city restaurants.
I left the guides last for a reason. Hilly, Colby and Robbie were just fantastic. I have really never experienced such enthusiasm, and every day they lived and breathed fishing. In discussions with them, it was about where they were going the next morning, why they were going and what they expected to catch. The competition between them was very healthy.
General discussions with other guests met with similar comments being expressed “they make sure everyone is at a level where everyone can get involved”.
The humour the three guys entertained us with was unbelievable, in the true Aussie way we all take the piss, your blokes made Richard and I belly laugh the whole time.
I am now retired and living in Thailand, the trip was my 60th birthday gift from my wife and Richard which he decided we should both go on. Our relationship has been better cemented because of the trip we had………..to all your team thanks.
Please share our thoughts and thanks with the good people on the Odyssey.
Peter and Richard
Northern Pandora Reefs Ultimate Adventure – 17-24 September 2018